Clean Living

A structured, documented process means nothing is missed — and your coordinator keeps you updated at every stage.

Modern family home exterior at dusk
  1. 01

    Report the issue

    Tell us what you've noticed by phone, by email or through our contact form. Photos help.

    2 minutes

    • Describe where the mold is and when you first noticed it
    • Let us know about any leaks, floods or condensation
    • Tell us if anyone in the home has symptoms or is vulnerable
    • Receive a confirmation with your job reference
    Next step
  2. 02

    Triage & scheduling

    A coordinator reviews your report, sets a priority and books an inspector at a time that suits you.

    Immediate response, 24/7

    • Urgent cases (flooding, vulnerable occupants) are prioritised
    • Same- or next-day visits available for emergencies
    • You'll receive confirmation by SMS and email
    Next step
  3. 03

    On-site inspection

    A certified inspector assesses the property, takes readings and samples, and identifies the moisture source.

    1–3 hours on site

    • Visual inspection of all susceptible areas
    • Moisture meter and thermal imaging survey
    • Humidity and temperature measurements
    • Air and surface sampling where appropriate
    • Walk-through of initial findings before leaving
    Next step
  4. 04

    Report & plan

    You receive a written report with photographs, readings, lab results and a prioritised remediation plan with a fixed quote.

    2–5 business days (lab-dependent)

    • Clear explanation of what was found and why
    • Laboratory results interpreted in plain English
    • Scope of works and fixed-price quote
    • Advice on repairs needed to stop the moisture (e.g. plumbing, roofing)
    Next step
  5. 05

    Remediation

    Our technicians contain the area, remove the mold and affected materials safely, and dry the structure.

    1–5 days depending on scope

    • Containment and HEPA air scrubbing to protect the rest of the home
    • Removal of contaminated porous materials
    • HEPA vacuuming and antimicrobial treatment
    • Structural drying to target moisture levels
    • Regular progress updates from your technician
    Next step
  6. 06

    Verification & follow-up

    We verify the area is clean and dry, issue a clearance certificate, and check in to make sure it stays that way.

    Same day as completion

    • Visual and moisture verification
    • Post-remediation air sampling where required
    • Clearance certificate for your records, landlord or insurer
    • Prevention advice tailored to your property
    • Optional 6-month follow-up check

Let's clear the air together.

Call +1 (747) 332-8484
Book now